Refund policy

If an organiser cancels an event, eligible tickets are refunded to the original payment method in the original currency. We notify affected buyers on WhatsApp and email as soon as a cancellation is confirmed.

If an event is rescheduled, your ticket is normally valid for the new date. Where the organiser offers a refund window instead, we'll tell you how to request one.

Whether a change-of-mind refund is available is set by the organiser per event and shown before you buy. Where it's offered, request it from the order in your account.

Approved refunds go back to the original method — EcoCash or InnBucks — in the currency you paid. Processing time depends on the provider, typically a few business days.

Start from the Help Center or contact support@263tickets.com.