Contact
Get in touch
We answer on WhatsApp and email. Pick the channel that fits — we'll get back fast.
Fastest answers
Before you write in, these usually have it covered — and they're instant.
Help & support
Support
Tickets, payments, and account help. We reply fastest on WhatsApp.
support@263tickets.comVisit the Help Center →Organisers & partners
Organiser sales
Running an event, or moving over from another platform.
organisers@263tickets.comHow it works →Partnerships & integrations
Sponsorships, payment rails, venues, and API access.
partnerships@263tickets.comPress & media
Trust, privacy & accessibility
Trust & safety
Report a fraudulent event, a scam, or abuse on the platform.
trust@263tickets.comCommunity guidelines →Privacy & data
Access, correct, or delete your data — we action verified requests.
privacy@263tickets.comPrivacy policy →Accessibility
Hit a barrier using the site or an event page? Tell us so we can fix it.
access@263tickets.comAccessibility statement →Join us
Reaching us
Response time
Monday to Saturday, usually within one business day. On on-sale days, support runs late into the night.
Where we are
Harare, Zimbabwe — building for the world.
General enquiries
hello@263tickets.com