FAQs
Frequently asked
The short answers. For anything else, the Help Center and support team have you covered.
- 01How do I get my ticket after paying?
- Your ticket is sent to WhatsApp the moment payment clears, with a PDF and calendar file emailed as backup. It also lives in your account permanently.
- 02Which payment methods can I use?
- EcoCash, PayNow, InnBucks, and card — settling in USD, ZiG, or ZAR depending on the event.
- 03Can I get a refund?
- Refund eligibility depends on the organiser's policy and the event status. See the refund policy for the full details.
- 04Can I transfer my ticket to someone else?
- Yes. Open the ticket in your account and use transfer — the new holder gets their own QR, and the old one is voided.
- 05I didn't get my WhatsApp message. What now?
- Your ticket is always available under My tickets even if a message went missing. If it's not there, contact support.
- 06How do I create an event?
- Head to the organiser dashboard from the Create an event link — set up your event, tiers, and currencies, then publish.
Didn't find it? Visit the Help Center or contact support.